The prepares you for a career in end user support, to help businesses administer, troubleshoot and deploy Windows and OSX computers and servers, IOS, Android and Windows Mobile smartphones and tablets. Through hands-on activities and labs, you will learn how to set up and configure laptops, desktop, server and mobile operating systems and work with technologies such as machine virtualization and wireless networking. Keys to your success are keeping up with the latest technologies, having strong problem-solving skills and having the ability to work alone and with others in training and troubleshooting capacities.
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IT support specialist assists users who are having problems with software, computers, servers, network or mobile devices. Some support professionals assist companies’ customers, while others provide in-house support to an organizations’ information technology (IT) staff. IT support specialists are also known as technical support specialists. Those who provide help over the phone, via online chat or email, are called help desk technicians.
In addition to their technical skills, a IT support specialist must have certain soft skills, or personal qualities, to succeed in this field. Strong active listening skills are a must. Without them it is very hard to understand peoples’ needs. Good speaking skills allow a computer support specialist to convey information to those he or she is trying to help. They also need good critical thinking and problem solving skills.
As part of the day to day work IT Support professionals require following skills and experiences:
Based on the 2015 EMSI Occupational Overview report median earnings for IT Computer Support Specialists is $22.56/hr ()
According to the :
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Milwaukee Area Technical College referenced Economic Modeling Specialists, Inc. projects job growth of IT Computer Support position positions in Southeast Wisconsin region. According to Economic Modeling Specialists Inc. there will be a 21.6% job growth rate (3791 openings) for the region (Milwaukee, Ozaukee, Racine, Washington, and Waukesha Counties), a 23% increase in job openings for the state, and a national increase of 19.7% from 2014 to 2024.
Based on the 2015 there is a projected 21.6% growth in IT Computer Support Specialist jobs in the region (Milwaukee, Ozaukee, Racine, Washington, and Waukesha Counties) between 2014-2024. Based on this estimate 674 additional jobs will be created between 2014-2024, projecting the total number of IT Computer Support Specialist jobs available in 2014 as 3791. Average Monthly postings for IT Computer Support Specialist (Jan 2014-Jan 2015) is 318 postings. Average monthly hires or IT Computer Support Specialist (Jan 2014-Jan 2015) is 149 jobs
According to the , employment of IT computer support specialists is projected to grow 17 percent from 2012 to 2022, faster than the average for all occupations.
Growth will be highest at firms that provide cloud-computing technology. Employment of support specialists in computer systems design and related firms is projected to grow 49 percent from 2012 to 2022. Employment growth also should be strong in healthcare industries. This field is expected to greatly increase its use of information technology, and support services will be crucial to keep everything running properly.
After spending time helping customers or internal corporate users, some IT support specialists are promoted into positions where they help improve the design and efficiency of future products. Some people who begin in this position later become software developers and network and computer systems administrators. As their careers advance, they choose different options available, based on their education and skills they have acquired. Based on the information available on LinkedIn IT Computer Support Specialist students work in Operations, Support, Sales, Healthcare Services, Engineering, Finance, Consulting, Program and Project Management , Information Technology and other organizational units.
We stay in touch with our graduates and collect their advancements and success stories. MATC IT Computer Support Program alumni work in IT Departments of various Milwaukee area employers: Aurora Heath Care, FIS, Wheaton Franciscan Healthcare, Kohl’s Department Stores, Northwestern Mutual, Milwaukee Public schools, Johnson Controls, Froedtert Hospital, Columbia St. Mary’s Hospital, Rockwell Automation, City of Milwaukee, CompuCom, Children’s Hospital of Wisconsin, GE Healthcare, Quad/Graphics, MATC, Medical College of Wisconsin, Harley Davidson Motor Company, University of Wisconsin Milwaukee, U.S. Bank, Fiserv, TEKSystems, AT&T, BMO Harris Bank, Time Warner Cable, We Energies and other local Milwaukee based companies.
IT Computer Support Specialists can advance on the job into different areas of IT. Below chart shows career growth possibilities for the graduates:
If you answered yes to these questions, then the challenging world of IT Support Professional may be for you! Learn more about
are designed to help students choose between the different educational educational credential available for . Pathway allows students to start small and get a certificate in one semester to start searching for the jobs. After getting the certificate students can either continue their studies while being employed (most of IT Computer Support courses are offered in the evenings or online) or take a break in education and return back to the studies later. Student don’t even have to be part of any program and might be taking a course to get better with specific skills and/or technologies. We have designed IT Computer Support Pathway in such way that any technical course students take counts toward either Certificate, Technical Diploma or Associate Degree Educational credentials. Most of the courses are also interchangeable with other MATC programs and also can be transferred toward 4 year degrees.
Pathways are also helpful for students that might have different interests and goals with IT Support technologies, since it offers transfer opportunities to other IT Programs inside or outside of MATC. Curriculum is offered in different methods for flexibility of scheduling. Financial Aid is available to qualified candidates.
IT Computer Support Pathway offers students following benefits:
Below is the complete list of MATC IT Support educational credentials and diagram which shows how students can progress in their IT Support education by starting with one semester Certificates, earning Technical Diplomas and graduating with Associate Degree:
You can view the entire
IT Computer Support Program is part of a career pathway. What this means is that students may earn credential(s) along the way to completing your associate degree or technical diploma. To learn about the benefits of career pathways we highly recommend you see MATC advisor for guidance in determining what classes to take towards your program. Visit one of the Counseling and Advising Centers at any MATC campus.
The center hours are Monday-Thursday, 7:45am-6pm and on Fridays 7:45am-4pm.
Check out our new lab at campus. We have similar labs at all MATC Campuses to help you learn latest technology and get hired
As part of we prepare you for industry certifications. You will be ready to take industry certification exams including CompTIA A+, Microsoft Certified Technology Specialist (MCTS) – Windows 7, (), HDI – Dockside Support Technician, , (), Mobility+ Administrator (IOS, Android and Windows), COMPTIA Network+ and COMPTIA Security+.
IT Computer Support Specialist students are eligible to get COMPTIA A+ Exam vouchers at discounted price. As of January 2015 price for the discounted voucher was $89.00 (list price when purchasing directly from COMPTIA was $194.00). .
Below is the list of IT Computer Support education credentials. Students can start by getting a Certificate in one semester, progress and get Technical Diploma in less then one year and graduate Associate Degree in 2 years. Students can start searching jobs after getting a Certificate or a Technical Diploma or choose to continue their education and get Associate Degree. The flexibility is in graduating students faster with Certificates or Technical Diplomas to helping them get employed faster:
Below is the list of current courses that are part of IT Computer Support program. As industry changes and adopts new technologies we are making changes to the MATC to teach these skills to our students. We want you to succeed in your journey to find your IT jobs and improve your lives by learning new technologies. And we want to make it fun and interesting along the way.
We continuously make changes to improve our program and introduce courses that cover new technologies. We work with representatives of the local employers to determine the needs of businesses from greater Milwaukee area and help prepare students with knowledge in technologies, used by local area companies. Following courses have been recently introduced:
This course introduces students to cloud based and mobile productivity tools use by businesses and individuals. Through business case scenario, labs and hands on exercises students will learn about OmniFocus, If This then That, LastPass, Evernote, Notepad++, Basecamp, TeamViewer, TrueCrypt, WD My Cloud Sharing, and more.
This course prepares students to pass Microsoft MCP, MCSA and MCSE certification for latest version of Windows Operating System. Students learn how to effectively manage and maintain current version of Microsoft Windows enterprise system. Through hands on labs students work on OS installation, configuration, remote access, authentication, authorization and security configuration, support of desktop apps and much more.
This course prepares students to effectively utilize Microsoft Office in IT Organization. Students will learn features of latest version of Microsoft Excel, Microsoft Word, Microsoft Access, OneNote and Power point through hands on labs, comprehensive projects and business scenarios.
As part of the class students will learn skills needed to document and resolve problems on a Windows 7 computer in an Enterprise setting. Classwork will contain lectures and labs that explore real-world tasks and scenarios from troubleshooting individual desktops to planning and configuring Windows 7 desktop infrastructure on a broad scale. The course will also prepare students for the MCITP exams 70-685 and 70-686. MATC strongly recommends experience in configuring and supporting desktop or laptop operating systems.
This course prepares students for careers in Information Technology. Students learn about variety of positions available in IT Computer Support, different career path in IT, how to prepare quality resume, search for the job and apply for a position, go through the interview process, complete background check and secure the employment. Students participate in mock interviews and learn how to use social media to increase their chances to get hired
This hands-on course provides an in-depth exploration of troubleshooting of the Apple OS X operating systems and prepares students for Apple OSC Certified Support Professional () certification. This course will teach students the best methods for effectively supporting users of the Apple OS X operating system. Course covers labs on installation, setup and configuration, OS X recovery, software updates, file system, FileVault, permissions and sharing, data management, application and processes, network configuration, network services, peripherals, printing and system startup. The course is a combination of lecture and hands-on case study exercises that provide practical real-world experience.
This course provides students with expert mobile device repair knowledge and advanced repair skills. It incorporates both classroom education and hands-on real world repair scenarios where students will gain immediate knowledge to service and repair smartphones, cellular phones and hand-held devices. Students learn how to disassemble and repair IOS, Android and Windows mobile devices. Students also learn how to troubleshoot phone issues, resolve network communication issues on the device, replace batteries, LCD, broken lens, cameras and touch screens. Course also teaches students the concepts of data transfer and recovery, jailbreaking, and cell phone locking and unlocking.
This course will teach students about mobile device management for Android, iOS and Windows phone devices. It will cover using each platform, how it can be supported in the enterprise, BYOD challenges and solutions, and integration of the mobile device platforms into an existing IT administration/support strategy.
Our instructors have many years of experience working in the industry and are very passionate about student learning. Most of IT Support instructors are currently being employed and work in IT divisions of private companies, bringing the latest knowledge and techniques from the enterprise directly into the classroom. Learn more about .
Name: MATC
Address: 1200 South 71st Street , WI 53214-3110
Telephone: (414) 301-7993
Added Value to the students: IT Certification Training, COMPTIA A+, COMPTIA Network+, COMPTIA Security+, , , IOS, Apple OSX, Android, Windows 10, ServiceNow, COMPTIA Project+ and more
Department: MATC Business Division
Representative Name: Vadim Mikhailenko
URL:
Average rating: Excellent (5 stars)
Rating: Excellent (5 stars)