Languages In addition to English, RHA’s Multilingual Call Center provides support in the following core languages: Spanish Cantonese Mandarin Korean Vietnamese Other language resources available to RHA include: Tagalog, Hmong, Japanese, Khmer, and Laotian. For additional needs, Language Line provides agents with 24-hour a day translation service for more than 170 languages. Call Center Hours of Operation Monday – Friday 7:00 am – 7:00 pm PST
Whether it’s the first point of contact or the prompt resolution of an issue, RHA’s Multilingual Call Center provides highly rated service in five languages.
Customer service representatives are well trained and equipped to offer thoughtful, thorough resolution of customer inquiries for each of the programs they support. RHA’s commitment to integrated marketing and program operations creates a unified and seamless customer experience.
Capacity
RHA’s Multilingual Call Center has approximately 10 active toll-free numbers, serving 8 different programs. The Call Center is equipped with technology that provides:
- Moment-to-moment statistics
- Customer Service Management, with historical statistics
- Language Line, a 24-hour a day translation service for more than 170 languages
- KeySurvey Software
- Service Skills, an online customer service training library
- Tools for performance monitoring
Core service offerings:
- Appointment scheduling
- Outbound marketing
- Inbound marketing
- Issue or complaint resolution
- Coordination with client call centers
- Contractor / trade ally coordination
- Customer surveys